Refund policy

At Wild Lodge, we take pride in carefully selecting quality products designed to be enjoyed for years to come. Every order is thoughtfully prepared and packaged, and we want you to be completely satisfied with your purchase.

Change of Mind Returns

As our products and curated packages are carefully selected and prepared, Wild Lodge does not offer refunds or exchanges for change of mind purchases.

Please consider your selections carefully before completing your order.

Faulty, Damaged or Incorrect Items

We take care to inspect and package our products before dispatch. However, if your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible.

Email us with your order number, a description of the issue and photographs where possible.

We will assess the issue and arrange a repair, replacement or refund as appropriate, in accordance with Australian Consumer Law.

Where required by law, Wild Lodge will cover reasonable return postage costs associated with faulty or incorrectly supplied products.

Tea and Consumable Products

For hygiene and safety reasons, we do not accept change of mind returns on tea or other consumable products, including unopened items.

This does not affect your rights under Australian Consumer Law.

How to Request a Return

Please contact us at hello@wildlodge.com.au with your order number and reason for requesting a return.

We will provide instructions and the appropriate return address where required.

Please contact us before sending any items back.

Refund Processing

Once a refund has been approved, and the item returned if applicable, a refund will be processed to your original payment method within 5 business days.

Please allow additional time for your bank or payment provider to process the transaction.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.