Shipping policy

At Wild Lodge, every order is carefully prepared and packaged to ensure your products arrive safely and ready to enjoy.

Shipping Within Australia

We offer Australia-wide delivery at a flat shipping rate, regardless of your order size or delivery location.

Shipping charges are clearly displayed at checkout before payment.

Free standard shipping is available on orders over $199.

Order Processing

We aim to prepare and dispatch orders as promptly as possible.

Orders are processed during business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Delivery Timeframes

Delivery times vary depending on your location and the shipping service selected at checkout.

Please note that delivery estimates are provided as a guide and may be affected by courier delays, public holidays or circumstances beyond our control.

Packaging

We take pride in carefully packaging our products to protect them during transit.

Our packaging reflects our appreciation for natural materials, and we aim to use practical, environmentally conscious packaging wherever possible.

Incorrect Shipping Details

Please ensure your delivery address is correct before completing your order.

If you notice an error, contact us as soon as possible at hello@wildlodge.com.au so we can attempt to update your details before dispatch.

Damaged or Missing Parcels

If your order arrives damaged, incorrect or does not arrive within the expected delivery period, please contact us so we can investigate and assist.

Your rights under Australian Consumer Law remain unaffected.

Contact Us

For any shipping enquiries, please contact:

Wild Lodge
Email: hello@wildlodge.com.au
Website: www.wildlodge.com.au